FAQ

• Can I track my car using my mobile phone? Yes, our platform includes mobile compatibility, allowing you to monitor your vehicle's live location, route history, and receive alerts straight from your phone or computer.
• What happens if my car is stolen or the battery is disconnected? Every tracking device features an internal backup battery that continues to transmit data even if the main car battery is disconnected. Furthermore, our team can assist with immediate remote immobilization.
• Can I remotely switch off or immobilize my engine? Yes, authorized users can safely cut off the engine fuel supply or ignition via mobile command or through our control room during emergencies.
• Can I set boundaries for where my vehicle is allowed to go? Yes, using geofencing technology, you can draw virtual boundaries (e.g., within Nairobi Metropolitan) and receive instant alerts if the vehicle crosses them.

2. Fuel Management FAQs

• How does a fuel management system prevent fuel theft? It combines precise tank sensors or CANBus integration with real-time graphs to monitor consumption, detect sudden drops in fuel levels (syphoning), and cross-check fill-ups.

• Can fuel monitoring help lower my business operational costs?Absolutely. It eliminates profit loss from excessive idling, unauthorized personal use, and fuel card fraud by providing transparent, data-driven insights on every liter consumed.
• How accurate are the fuel readings?We use advanced hardware such as high-precision fuel probes, float sensors, or direct CANBus connections to ensure your fuel reports match actual usage closely.

3. Fleet Management FAQs

• What is a Fleet Management System (FMS)? It is a tech-enabled platform designed for businesses with multiple vehicles to monitor live locations, track driver behavior, automate maintenance, and optimize daily routes from one centralized dashboard.
• How does fleet management improve driver safety?The system monitors risky habits like overspeeding, harsh braking, and rapid acceleration, helping managers coach drivers and reduce accident risks.
• Can I generate historical reports for past weeks or months? Yes, our servers securely store trip histories, mileage records, and driver logs so you can pull weekly, monthly, or up to 3--4 months performance reports whenever needed. We can set on your mail you receive daily/weekly

4. Car Alarms & Vehicle Security FAQs

• How do modern car alarm systems protect my vehicle?They feature dual-stage shock sensors that detect vibrations, forced entry attempts, or tampering, immediately sounding a loud siren and flashing hazard lights.
• Do car alarms include automatic door locking features?Yes, modern systems automatically lock doors when you start driving or press the brake pedal, and auto-re-lock if the vehicle is accidentally unlocked without being opened.
• Can I locate my car in a crowded parking lot using my alarm remote?Yes, the built-in car finder feature allows you to trigger a brief siren or light flash using your remote control to easily spot your vehicle.

5. Home Security Systems FAQs

• What components are included in a residential security system? A robust home security setup typically integrates intruder alarm systems, motion sensors, automated gates, and CCTV camera networks for round-the-clock property surveillance.
• Can I view my home CCTV cameras remotely while away? Yes, modern CCTV installations can be linked directly to your mobile phone or tablet, giving you live video access to your home from anywhere in the world.
• Are home alarm systems battery-backed in case of a power outage? Yes, security panels come equipped with backup power supplies to ensure your home remains protected even during sudden power blackout.

Installation, Setup & General Operations FAQs

• How long does a standard tracker or alarm installation take?Typically, a professional installation takes between 45 minutes to 1.5 hours depending on the complexity of the vehicle or property.

• What do I need to get started with Wankim Tracking?You just need to bring your vehicle book an appointment with our team at KTDA Plaza, provide ownership documents (like your ID), or our technicians come where the vehicle is for installation and choose your preferred package.
• Can insurance companies in Kenya lower my premiums if I install your tracking / car alarm system? Yes, many major insurance companies in Kenya offer reduced premiums because our tracking and security systems significantly lower the risk of vehicle theft.
• What happens if my vehicle loses network or GPS signal? Wankim Tracking devices feature smart onboard memory that stores movement data locally and uploads it to the servers the moment the vehicle re-enters network coverage.

2. Advanced Fuel Management FAQs

• Can fuel monitoring detect siphoned fuel even when the engine is turned off? Yes, our high-precision fuel sensors track fluid levels continuously, triggering an immediate alert if a sudden drop in fuel occurs while parked or overnight.
• Do I need special hardware installed for fuel management?Yes, depending on your vehicle type, we install calibrated fuel probes inside the tank or integrate directly with the vehicle's computer system (CANBus) for pinpoint accuracy.

3. Fleet Management & Business Solutions FAQs

• How does fleet management help manage drivers who misuse company vehicles?The system provides trip histories, mileage logs, and behavior alerts so you can immediately spot unauthorized weekend or personal use.
• Can I monitor multiple vehicles on one screen simultaneously? Yes, our web and mobile dashboard lets you view your entire fleet on a single live map, ideal for Saccos, logistics companies, and corporate fleets.

4. Car Alarms & Security Extras FAQs

• Will a new car alarm interfere with my car’s factory computer system? No, our modern alarm setups are designed to integrate safely with standard electronic control units (ECUs) without disrupting your vehicle's electrical warranty or features.
• Can I link my car alarm to my mobile phone? Yes, selected advanced security packages allow your alarm system to send SMS or app notifications if someone tampers with your doors, bonnet, or boot.

5. Home Security Systems FAQs

• What happens to my home alarm or CCTV system if there is a power blackout?All our home security control panels and camera hubs come with built-in backup batteries that keep the system running smoothly during power outages.
• Can multiple family members access the home CCTV cameras on their phones ? Yes, we can configure multi-user access with different permission levels so everyone in the household can view live feeds or playback.